TERMS OF SERVICE (USER AGREEMENT)
Last Modified: 14/02/2026
These Terms & Conditions ("Terms") govern your access to and use of the Vyybee mobile application, website, and related services (collectively, the "Platform"), operated by Verbros Technologies Pvt. Ltd., a company incorporated under the laws of India having its registered office at 2/107, First Floor, Vivek Khand, Gomti Nagar Lucknow, 226010 ("Company," "we," "us," "our").
BY CLICKING “I AGREE,” CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.
1. DEFINITIONS
For purposes of these Terms:
1.1 "User" / "you" means any person who accesses or uses the Platform, whether registered or not.
1.2 "Content" includes text, images, audio, video, messages, posts, profiles, and any data submitted or displayed on the Platform.
1.3 "User Content" means Content provided by Users.
1.4 “Services” means all features, functionalities, products, and resources made available through the Platform, including without limitation any logic, tools, software, libraries, algorithms, models, assessments, and workflows used for or relating to compatibility checks, Vision Board/Alignment, Mind Reader Challenge, questionnaires, Connection Canvas, Vibe-Score, insights, messaging/chat, discovery, matching, recommendations, and any other feature offered on or through the Platform.
2. INTERPRETATION
The words "including" and "include" shall mean "including without limitation." Any examples or lists provided in these Terms are illustrative only and shall not limit the generality of the relevant clause.
3. ELIGIBILITY; AGE; LEGAL CAPACITY
3.1 You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Platform.
3.2 By using the Platform, you represent and warrant that you are legally competent to contract, you are not prohibited from using the Platform under any applicable law, and all information you provide is accurate and current.
3.3 No minors. If we learn you are underage, we may suspend or terminate your account immediately.
4. PLATFORM ROLE; NO AGENCY; NO GUARANTEES
4.1 The Platform is a technology intermediary that enables Users to create profiles, view compatibility insights, and connect with other Users.
4.2 The Company does not provide dating, marriage brokerage, escort, counselling, psychological, medical, legal, security, or investigative services; does not guarantee matches, responses, relationship outcomes, compatibility, safety, or identity authenticity; and does not act as an agent, representative, partner, joint venture, employer, or insurer of any User.
4.3 Any compatibility, personality, or preference insights are informational only and may be inaccurate or incomplete. You accept that you use such insights at your own discretion and risk.
5. ACCOUNT REGISTRATION; SECURITY; VERIFICATION
5.1 You are responsible for maintaining the confidentiality of your login credentials and all activities on your account.
5.2 You agree not to share your account, impersonate others, or create accounts using false identity details.
5.3 The Company may offer verification features. Verification does not guarantee a User’s identity, background, intent, character, or safety.
5.4 Verification Data Consent. If the Platform requires or offers selfie verification, liveness checks, or similar verification, you consent to the collection and processing of the verification data (which may include your selfie image and related signals) for purposes such as account security, fraud prevention, and user safety, as described in the Privacy Policy. You acknowledge that verification is not a guarantee of identity or safety and does not eliminate the risks of interacting with other Users.
5.5 You may register using an email address or a supported third-party login provider (including without limitation Google, Apple, or any other provider made available from time to time). If you choose a third-party login, you authorize us to receive basic account information from that provider (such as name, email, and age confirmation) as permitted by your settings and the provider’s terms.
5.6 You must provide accurate, complete, and up-to-date information when creating and maintaining your account. You agree to promptly update your details if they change. If you fail to do so, we may suspend or terminate your access.
5.7 You must be the sole owner and authorized user of the email address and mobile number used for your account and, where required, you agree to complete verification steps we provide.
5.8 You will not create an account for anyone else, use a name other than your own, or allow any other person to access or use your account. You must notify us immediately of any suspected unauthorized access or security breach.
5.9 You are responsible for all activity carried out through your account, whether or not authorized by you.
6. USER CONDUCT; PROHIBITED ACTIVITIES
You agree you will not (and will not encourage others to):
6.1 Harass, stalk, threaten, abuse, defame, intimidate, or harm any person.
6.2 Engage in hate speech, non-consensual content, sexual exploitative conduct, or any illegal activity.
6.3 Solicit money, run scams, impersonate, commit fraud, or manipulate Users.
6.4 Attempt to obtain personal data improperly (including phishing, coercion, or doxxing).
6.5 Share another person’s private or confidential information without consent.
6.6 Upload viruses, attempt unauthorized access, reverse engineer, scrape, or disrupt the platform.
6.7 Use the Platform for commercial solicitation without the Company’s written permission.
6.8 Community Guidelines. You agree to comply with our Community Guidelines / Safety Standards (as published in-app or on the Platform), which are incorporated into these Terms by reference. We may update the Community Guidelines from time to time. Violations may result in enforcement action, including, without limitation, a warning, content removal, visibility restrictions, suspension, or termination.
6.9 Sexual Content; Nudity; Non-Consensual Content. You must not create, upload, share, request, or distribute sexually explicit content, non-consensual intimate imagery, pornography, nudity intended for sexual gratification, or any content that exploits, sexualizes, or endangers minors.
6.10 Solicitation; Prostitution; Escorting; Trafficking. You must not use the Platform to solicit sexual services, facilitate prostitution or escorting, advertise “sugar” arrangements tied to sexual services, or facilitate human trafficking, exploitation, or coercion.
6.11 Deepfakes; Synthetic or Manipulated Media. You must not use deepfakes, AI-generated personas, heavily altered images/videos, or any manipulated media that misrepresents your identity or another person’s identity, or that deceives Users about who is communicating with them.
Violation may result in immediate suspension or termination and may be reported to law enforcement.
7. USER INTERACTIONS; OFFLINE MEETINGS; ASSUMPTION OF RISK
7.1 You are solely responsible for your interactions with other Users, whether online or offline.
7.2 The Company does not conduct criminal background checks, identity investigations, or screenings unless explicitly stated—and even then, such checks may be limited and imperfect.
7.3 You acknowledge and agree that meeting strangers involves inherent risks, Users may misrepresent themselves, and the Company cannot control what happens between Users inside or outside the Platform.
7.4 ASSUMPTION OF RISK: To the maximum extent permitted by law, you voluntarily assume all risks arising from your use of the Platform and your interactions with other Users, including, without limitation:
7.5 User Disputes. You are solely responsible for your interactions with other Users and for resolving any disputes that arise between you and any other User or third party. The Company is not obligated to become involved in disputes between Users, including disputes arising from offline meetings or conduct.
7.6 Release. To the maximum extent permitted by law, you release the Company and its directors, officers, employees, affiliates, agents, and licensors from any and all claims, demands, losses, damages, rights, and actions of any kind (including personal injuries, emotional distress, or property damage) arising from or related to disputes or interactions with other Users or third parties, whether online or offline.
a. any communications, chats, calls, video/audio exchanges, or content shared.
b. any exchange of personal information.
c. any in-person meetings, travel, or offline contact.
d. any emotional distress, reputational harm, physical harm, sexual misconduct, assault, harassment, fraud, theft, extortion, blackmail, stalking, or any other harm or loss.
e. any conduct occurring on or off the Platform.
8. SAFETY; NO LIABILITY FOR HARASSMENT OR LOSS
8.1 To the maximum extent permitted by law, the Company is not liable for any loss, harm, injury, harassment, abuse, threats, assault, sexual misconduct, fraud, theft, extortion, emotional distress, reputational damage, or damages of any kind, including without limitation those arising:
a. on the Platform (including messages, content, profiles, or features), or
b. outside the Platform (including offline meetings, calls, social media contact, or any other communication channel).
8.2 You are responsible for using good judgment and personal safety precautions. Any safety guidance is informational only.
9. REPORTING; MODERATION; ENFORCEMENT DISCRETION
9.1 You may report Users and content through in-app reporting tools or at info@vyybee.in.
9.2 We may (but are not obligated to) review, remove, restrict, or block any content or Users.
9.3 The Company has sole discretion to take action, including, without limitation, no action. Lack of action does not create liability.
9.3A Blocking, Reporting, and Safety Tools. The Platform may provide features such as blocking, reporting, muting, safety check-ins, and trusted contact/chaperone options. These tools are provided for convenience only. We do not guarantee that use of these tools will prevent harm, and we are not responsible for investigating user disputes or ensuring another User’s conduct complies with these Terms.
9.3B No Duty to Investigate; No Guarantee of Removal. We may (but are not obligated to) investigate reports or take enforcement action. We do not guarantee that any specific content or account will be removed, restricted, or acted upon, and any response time may vary.
9.4 We are not obligated to monitor or pre-screen Content or User Content. However, we reserve the right (without obligation) to use automated and/or human review tools to detect, flag, moderate, restrict, or remove Content or Users that we believe violate these Terms, applicable law, or our safety/community guidelines.
9.5 We may cooperate with law enforcement or regulatory authorities and may disclose information as required by law, court order, or governmental request, or where we reasonably believe it is necessary to investigate, prevent, or take action regarding illegal activities or safety risks.
9.6 We may review User Content when (a) you or another User reports it; (b) it is flagged by our moderation systems; (c) it is relevant to an appeal; or (d) it is needed to diagnose technical issues.
10. USER CONTENT; LICENSE; RESPONSIBILITY
10.1 You retain ownership of your User Content.
10.2 By posting or submitting User Content, you grant the Company a worldwide, royalty-free, sublicensable, transferable license to host, store, use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for the purposes of operating, improving, and promoting the Platform, including content moderation and safety enforcement.
10.3 You represent and warrant that you have all rights and consents necessary to upload the User Content.
10.4 You are solely responsible for your User Content and any consequences arising from it.
10.5 You may remove certain User Content by deleting it through the Platform (where available). Even after deletion, copies may remain in backups or logs for a limited period, or where retention is required by law or for legitimate purposes such as safety investigations, dispute resolution, or enforcement.
10.6 If the Platform offers a safety feature allowing you to appoint a “Chaperone” or trusted contact, you acknowledge that enabling such a feature may share certain interaction records (such as transcripts of written chats) with your appointed contact, as described in-app. You may disable this feature at any time through settings.
10.7 The Company does not claim ownership of your User Content; however, the license in Clause 10.2 is necessary to operate, provide, maintain, secure, and improve the Platform, and may continue for so long as your User Content remains hosted on the Platform.
11. PRIVACY
11.1 Privacy Policy Incorporated. Your access to and use of the Platform is governed by our Privacy Policy, which forms an integral part of these Terms. The Privacy Policy describes (a) the categories of personal data we collect, (b) the purposes and means of processing, (c) how we share, store, retain, and protect such data, and (d) the choices and rights available to you. By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood the Privacy Policy and you consent to the processing of your personal data as described therein, to the extent required under applicable law.
11.2 Roles Under Indian Law. For the purposes of applicable Indian data protection law, you are the Data Principal (the individual to whom the personal data relates), and we act as the Data Fiduciary (the entity that determines the purpose and means of processing). Where applicable, consent may be managed through a Consent Manager as recognized under law.
11.3 Notice at Collection. Wherever we rely on consent, we will provide you with a clear notice at or before the time of collecting your personal data, including what personal data is collected, the purposes of processing, how to exercise your rights, and how to raise grievances/complaints.
11.4 Consent Standards and Withdrawal. Where required, we obtain consent that is free, specific, informed, unconditional, and unambiguous and recorded through clear affirmative action. You may withdraw consent using the in-app controls or other mechanisms described in the Privacy Policy.
11.5 Sensitive Personal Data / Additional Protections. Certain data elements may be treated as “sensitive personal data or information” under the Information Technology Rules, 2011.
11.6 Your Rights. Subject to verification and applicable law, you may have the right to seek access, correction, completion, updating, and erasure of personal data.
11.7 Retention and Deletion. We retain personal data only for as long as necessary to provide the Platform and comply with legal obligations.
11.8 Security Measures. We maintain reasonable security practices and procedures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.
11.9 Sharing and Third Parties. We may share personal data with service providers and partners supporting Platform operations.
11.10 Cross-Border Transfers. Where personal data is transferred outside India, we will do so in accordance with applicable Indian law.
11.11 Grievance Redressal. We provide readily available means for grievance redressal relating to personal data.
11.12 Changes to Privacy Policy. We may update the Privacy Policy from time to time.
12. THIRD-PARTY SERVICES; EXTERNAL LINKS
The Platform may integrate with or link to third-party services. The Company is not responsible for third-party services, content, policies, availability, or actions.
12.1 By creating an account and using the Platform, you consent to receive electronic communications from us.
12.2 Where the Platform uses OTPs or similar verification, you consent to receiving OTPs via SMS, WhatsApp, email, or other channels.
12.3 Marketing Messages (Opt-Out). You may opt out at any time.
12.4 Withdrawal of consent for essential communications may result in suspension of Platform access.
12.5 App Store / Platform Terms apply where relevant.
13. PAYMENTS; SUBSCRIPTIONS; REFUNDS (IF APPLICABLE)
13.1 If the Platform offers paid features, you agree to pay the fees disclosed at purchase.
13.2 Unless required by law, fees are non-refundable once paid.
13.3 Subscriptions, renewals, cancellations, and billing are governed by the terms shown at checkout and the app store or payment partner policies, in addition to these Terms.
13.4 Order Process. If you purchase any paid feature, you must click the purchase/confirm button shown at checkout. By placing an order, you authorize the applicable payment provider or app store to charge your selected payment method.
13.5 Prices & Taxes. Prices are displayed at checkout and may include applicable taxes. Prices may change at any time, but changes will not affect completed purchases (except to correct an obvious pricing error).
13.6 Subscriptions; Auto-Renewal. If you buy a subscription, it may automatically renew at the end of each subscription period unless you cancel through the method provided at checkout.
13.7 Cancellation. Deleting the app, deleting your account, or stopping Platform use may not automatically cancel your subscription. You are responsible for cancelling via the relevant store or payment partner.
13.8 Refunds. Digital purchases and subscriptions are generally non-refundable once started or used, except where required under applicable law or the relevant app store/payment partner policies.
13.9 Free Trials and Promotions. If offered, eligibility, duration, and conversion terms will be disclosed at sign-up. Unless cancelled before trial end, subscription may convert automatically to paid.
13.10 Failed Payments; Suspension. If payment fails, we may retry payment, suspend paid features, or terminate access until payment succeeds.
13.11 Chargebacks and Disputes. Initiating chargebacks may result in suspension until dispute resolution.
13.12 Promo Codes; Credits. Promotional codes have no cash value, are non-transferable, may expire, and may be revoked in cases of misuse or fraud.
14. INTELLECTUAL PROPERTY
All Platform software, design, trademarks, logos, and proprietary materials are owned by the Company or its licensors and protected by applicable laws. You receive a limited, revocable, non-transferable license to use the Platform for personal, non-commercial use.
14.1 Limited Use. You may access and use the Platform only for personal, non-commercial purposes.
14.2 Restrictions. You shall not copy, modify, distribute, reverse engineer, decompile, scrape, or attempt to extract Platform source code except where permitted by law.
14.3 IP Complaints; Takedown. Copyright complaints may be submitted to info@vyybee.in including identification of the work, infringing material, contact details, good-faith statement, and authorization declaration.
14.4 Repeat Infringers. We may suspend or terminate accounts of repeat intellectual property infringers.
15. DISCLAIMERS (NO WARRANTIES)
15.1 The Platform and Services are provided "AS IS" and "AS AVAILABLE."
15.2 The Company disclaims all warranties permitted by law.
15.3 No guarantee regarding availability, accuracy, or outcomes.
16. LIMITATION OF LIABILITY
16.1 To the maximum extent permitted by law, the Company and its affiliates shall not be liable for indirect, incidental, consequential, exemplary, or punitive damages, including:
a. loss of profits, revenue, goodwill, or data
b. personal injury or emotional distress
c. claims arising from User interactions online or offline
16.2 Aggregate Cap. Where liability cannot be excluded, total liability shall be limited to the greater of:
INR 1,000, or
the amount paid by you in the three (3) months preceding the claim.
16.3 These limitations apply regardless of legal theory, including contract, tort, negligence, or otherwise.
17. INDEMNITY (YOU PROTECT THE COMPANY)
You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, affiliates, and agents against all claims, damages, liabilities, losses, penalties, and expenses arising from:
a. your use of the Platform
b. your User Content
c. interactions with other Users
d. alleged harassment, fraud, privacy violation, or misconduct
e. breach of these Terms or applicable law
18. TERMINATION; SUSPENSION
We may suspend or terminate your account immediately without notice if you violate these Terms, pose a risk to others, or are required to do so by law.
18.1 Account Closure by You. You may delete your account using in-app tools or by contacting support.
18.2 Effect on Paid Subscriptions. Account deletion does not cancel subscriptions; cancellation must occur via the payment provider.
18.3 Survival. Privacy, IP, disclaimers, limitation of liability, indemnity, and dispute clauses survive termination.
19. FORCE MAJEURE
The Company is not liable for delays or failures caused by events beyond reasonable control including internet failures, disasters, war, riots, government action, strikes, or service outages.
20. GOVERNING LAW; DISPUTE RESOLUTION; JURISDICTION
20.1 Governed by the laws of India.
20.2 Parties agree to attempt good-faith resolution via info@vyybee.in within 90 days.
20.3 Courts at Lucknow, Uttar Pradesh, have exclusive jurisdiction.
20.4 Claims must be brought within one (1) year.
20.5 Disputes shall be individual only (no class actions).
21. CHANGES TO TERMS
21.1 The Company reserves the right to change these Terms at any time, for any reason, without notice, in its sole discretion. Any updated Terms will apply immediately once published on the Platform and will govern your use from that time onward. Continued use constitutes acceptance.
22. SEVERABILITY
22.1 If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
23. ENTIRE AGREEMENT
23.1 These Terms (and the Privacy Policy and any purchase terms) constitute the entire agreement between you and the Company regarding the Platform and supersede prior understandings.
24. PLATFORM CHANGES; UPDATES
24.1 The Platform is evolving. We may change, update, add, or remove features, Content, or functionality at any time.
24.2 We may provide updates (including security updates) that are required for continued use of the Platform. You agree to install such updates when reasonably requested.
24.3 Where required by applicable law, we will provide notice of material changes. Continued use after changes constitutes acceptance under Clause 21.
25. WITHDRAWAL; SUSPENSION OF SERVICES
25.1 We may suspend, restrict, or stop providing any part of the Platform or Services at any time for operational, technical, security, legal, or business reasons.
25.2 Where we reasonably believe you are not at fault and where practicable, we may provide reasonable notice of withdrawal or suspension. We may suspend immediately in urgent situations (including security incidents or legal compliance).
26. ACCOUNT CLOSURE; DATA; RETENTION
26.1 Upon account closure, your access to the Platform may cease, and you may lose access to matches, chats, purchases, and other data associated with your account, subject to applicable law and our Privacy Policy.
26.2 Subject to verification and applicable law, you may request a copy of certain User Content or account data in a machine-readable format by contacting us. We may refuse or limit such requests where required or permitted by law.
26.3 We may retain and archive certain information for legal compliance, security, fraud prevention, dispute resolution, enforcement of Terms, and legitimate business purposes, as described in our Privacy Policy. Data retention periods may vary.
27. FEEDBACK
27.1 If you submit feedback, comments, ideas, suggestions, or proposals (“Feedback”), you agree that we may use, reproduce, modify, distribute, and otherwise exploit such Feedback without restriction or compensation to you, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to do so.
28. LINKING TO THE PLATFORM
28.1 You may link to the Platform provided the link is fair and lawful and does not damage our reputation or misrepresent any association, approval, or endorsement by us.
28.2 You must not frame the Platform on any other site, and you must not link to any part of the Platform in a way that bypasses access controls or violates these Terms.
28.3 We may withdraw linking permission at any time without notice.
29. SECURITY; VIRUSES
29.1 While we take reasonable measures to protect the Platform, we do not guarantee that the Platform will be free from bugs, viruses, or other harmful components.
29.2 You are responsible for configuring your device and security software to access the Platform safely. We are not liable for any loss or damage caused by malware, distributed denial-of-service attacks, or other technologically harmful material that may affect your device, except to the extent liability cannot be excluded under applicable law.
30. MISCELLANEOUS LEGAL TERMS
30.1 Assignment. You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations to another entity, and we will take reasonable steps to ensure your rights are not adversely affected.
30.2 No Waiver. If we do not enforce any provision immediately, that does not waive our right to enforce it later.
30.3 Third-Party Rights. These Terms are between you and the Company only. No third party has rights to enforce these Terms, except where expressly stated by applicable law.
30.4 Severability. Clause 22 applies. If any provision is invalid or unenforceable, the remainder remains effective.
31. NO GUARANTEE (COMPATIBILITY / FITMENT / ALIGNMENT SCORES)
31.1 Any compatibility, fitment, alignment, “Vibe Score,” or similar score is generated solely on User Inputs.
31.2 Scores are informational only and may be incomplete or inaccurate.
31.3 The Platform makes no representations or warranties regarding Scores.
To the maximum extent permitted by applicable law, the Platform disclaims all liability arising from or related to your use of or reliance upon the Scores.